1.  Shipping Policy

1.1  Delivery Areas

Perfect Line Swiss delivers to all postal addresses within the United States and select parts of Africa, the Caribbean, and Europe. To ensure successful delivery, please provide your full street address, including the correct postal or ZIP code. Deliveries are typically made during normal business hours, which may vary by location.

• No shipments are processed on Sundays or public holidays.
• Orders containing multiple items may arrive in separate packages on different days, depending on stock availability and fulfilment locations.
• Some products may ship separately to ensure safe transit, which may result in multiple deliveries.

1.2  Shipping Options and Charges

1.3  Processing & Transit Times

Orders are processed within 2 business days and shipped via USPS within 2–7 business days. Delivery times may vary depending on item availability, weather, or courier delays.

Once the package has been handed over to USPS, Perfect Line Swiss is not responsible for:

• Delays caused by the postal carrier.
• Damage incurred during transit.
• Packages reported as delivered but not received by the customer.

In such cases, customers must file a claim directly with USPS.

1.4  Tracking Information

Once your order ships, you will receive an email notification containing the tracking number, the courier website link, and the estimated delivery timeframe. Please note that tracking updates may take up to 24 hours to become active after shipment.

1.5  Transit Risk & Lost Packages

All shipments are securely sealed and packaged. Perfect Line Swiss is not liable for loss or damage after the courier has marked a package as delivered.

If a shipment is confirmed lost or damaged in transit by the postal service, we will reship the order at no additional cost to the customer. For assistance, please contact us at info@perfectlineswiss.com.

1.6  Incorrect or Incomplete Addresses

Customers are solely responsible for providing accurate and complete shipping details at checkout. Please double-check your address — including street number, apartment or unit number, city, state, and ZIP code — before completing your purchase.

Please also note that courier companies may apply additional charges for incorrect addresses or mismatched ZIP codes. Any such fees are the responsibility of the customer.

1.7  Shipping Delays

In rare cases, delays may occur due to unforeseen circumstances such as customs clearance or courier disruptions. If an item is out of stock or significantly delayed, you will be notified via email. Orders may be split into multiple shipments when products have differing availability. If a portion of your order cannot be fulfilled, a refund will be issued for that item.

1.8  Independent Distributors

Some Perfect Line Swiss products may be sold through authorised independent distributors. These distributors operate independently and are not employees of Perfect Line Swiss. They are responsible for their own sales, processing, and shipping. Perfect Line Swiss is not liable for any damages, claims, or disputes arising from transactions handled by distributors. We recommend reviewing a distributor's privacy and refund policies before making a purchase.

2.  Colour, Shade & Product Appearance

2.1  Product Appearance in Packaging

Our Lace Wig Grid Knot Concealer will appear darker inside the tube or packaging than it applies on the lace. This is a natural characteristic of our formulation. The product is specifically designed to apply lighter and sheerer on the lace than it appears in its undiluted form inside the tube. This is not a defect and does not indicate an incorrect product has been sent.

2.2  Screen & Device Colour Variation

Colour appearance on our website and in promotional materials may vary depending on your device's screen brightness, colour temperature, display calibration, and settings. Perfect Line Swiss cannot guarantee that the shade you see on your screen will be an exact match to the physical product as applied on lace. We recommend consulting our shade guide or contacting our team for a personalised shade recommendation before purchasing.

2.3  Colour Discrepancy Claims

If you believe you have received a shade that does not match your order, please contact us at info@perfectlineswiss.com within 14 days of receiving your order. To process your claim we will require:

• Your order number.
• A photograph of the product label clearly showing the shade name.
• A photograph of the product in natural lighting.

If, after applying the product, the shade is genuinely not the right match for you, we are happy to assist with an exchange for a more suitable shade. Please email us with the above information and our team will provide a personalised shade recommendation.

Verified colour discrepancy claims — where it is confirmed that the wrong shade was filled into the labelled tube — will be resolved with a full replacement at no cost to the customer.

2.4  Shade Customisation

Perfect Line Swiss offers Perfect Pigment Drops, which allow customers to customise and adjust the depth of their shade at home by adding a tiny drop to their concealer. If your shade requires a minor adjustment in depth or undertone, this product may provide the solution without the need for a return or exchange. Please contact us for guidance. When in doubt, you can purchase Perfect Pigment Drops with your concealer purchase.

3.  Return & Refund Policy

3.1  Refund Eligibility

Refunds or exchanges are accepted within 30 days of the date of purchase. To be eligible for a refund, items must meet the following conditions:

• Unused and unopened, OR gently swatched with no more than a small test application to assess shade and consistency.
• Original packaging is not required for opened products, with the exception of the Komplett Kit, which must be returned in its original packaging to be eligible for a refund or exchange.
• Returned within the 30-day eligibility period.

Refunds are subject to the following deductions:

• Original and return shipping costs.
• A 15% restocking fee.

3.2  How to Initiate a Return

To initiate a return, email info@perfectlineswiss.com with the subject line:

Once your return is received and inspected, you will receive an email confirming whether your return has been approved or rejected. Approved refunds will be processed to your original payment method within 7 business days of approval.

3.3  Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used beyond a gentle swatch test (e.g. heavily applied, mixed, or significantly depleted), unless defective or subject to a verified colour discrepancy claim — see Section 2.3.
• Items purchased on sale or as part of a promotional bundle, unless defective.
• Gift cards or store credit.
• The Komplett Kit must be returned in its original packaging. All other products do not require original packaging for return eligibility.

3.4  Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account or payment method statement.
• Contact your credit card company, as processing times may vary.
• Contact your bank, as it may take additional days before a refund is officially posted.

If you have completed all of the above steps and still have not received your refund, please contact us at info@perfectlineswiss.com.

3.5  Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us at info@perfectlineswiss.com within 7 days of receipt. Please include your order number, a description of the issue, and photographic evidence. We will arrange a replacement or refund at no cost to you.

4.  Exchange Policy

4.1  Exchange Eligibility

We replace items if they arrive defective, damaged, or if you wish to exchange for a different colour or shade. Exchanges must be requested within 30 days of purchase.

To request an exchange, email info@perfectlineswiss.com with your order number and the reason for the exchange. Please note:

• Customers are responsible for return shipping costs on exchanges.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot be responsible for items lost in transit on their way back to us.
• Processing times for exchanges may vary depending on your location.

4.2  Colour Exchange

If the shade you purchased is not the right match for your lace, we are happy to arrange an exchange for a more suitable shade within 30 days of purchase, subject to stock availability. Please contact us with a photograph of your lace in natural lighting and we will provide a personalised recommendation.

5.  Order Cancellations

If you need to cancel an order, please email info@perfectlineswiss.com within 3 hours of placing your order. Please include your order number in the subject line.

Please note:

• If the order has already been processed or shipped at the time of your cancellation request, cancellation may not be possible.
• If the order ships before your cancellation is confirmed, you may return it upon receipt in accordance with our Return Policy (Section 3).
• A 15% restocking fee and original shipping costs will be deducted from any refund issued for a cancelled order that has already been shipped and returned.

6.  Reserved Rights

Perfect Line Swiss reserves the right to limit, refuse, or reject any orders, refunds, or exchanges in cases of:

• Suspected fraudulent activity.
• Repeated refund or damage claims without valid grounds.
• Website or system malfunctions.
• Abuse of our return, exchange, or colour discrepancy policies.

We also reserve the right to refuse service to any customer, individual, or entity in accordance with applicable laws and at our sole discretion.

7.  Customer Support

If you experience any issues or require assistance with your order, please contact our customer care team: