Frequently Asked Questions​

everything you need to know

How does your lace grid concealer work? No bleach, no tint, no cap, Easy, peasy.

All you need to do is warm up the tube in a cup of hot water. Glide the concealer onto the lace of your wig, turn over the wig after 1 minute, use the flat side of the comb to brush out the product then drop a bit of oil to add some moisture. It is a quick and easy alternative that will give your perimeter and parting a more natural appearance that looks more like real scalp in less than 5 minutes. It creates a natural scalp effect that effectively covers knots and grid marks from the lace.

01.

- Can the color be adjusted?

Yes You can add a bit of your foundation on top of the product to customize the product to a more true match.

02.

- Does it rub off?

Your days of using makeup or foundation that washes or rubs off are over! This concealer is water and sweat resistant!

03.

- How to take off the concealer?

Wash off under running hot water, then shampoo and condition as normal.

04.

- Is it sticky?

No! Our Lace Grid Concealer does not leave behind a sticky mess. It is fast drying and easy to apply.

05.

- How is the concealer different from fake scalp wig?

The lace wig concealer is melted into the lace and therefore becomes one with the lace forming a realistic scalp. Fake scalp wig is a topical solution done with a stocking cap placed onto the wig, it provides a less visible lace.

06.

- Can I apply to the front hairline?

Yes, you can place the concealer anywhere on any lace.

07.

- I want to place an order. How do I do this?

The first step to placing an order is registering on this website. Do this, and you will be able to shop by adding items to your cart and making payments. We currently accept online payment only. We also have an online operator to support you with your purchase.

08.

- What is the best way to reach out to Perfect Line when I have questions?

You can contact us through FB message, IG message, live chat, WhatsApp, or Email. As long as you reach out, we will respond at the earliest convenience.

09.

- Do you have a catalog? If yes, how can I get it?

Yes we do. Please contact us for the full catalog.

10.

- Is it possible to choose different colors in one order?

Yes, you can. All you need do is choose the color option from the drop-down link, as well as the number of each color.

11.

- I want a particular quantity of products. It is not listed on the site. What do I do?

If the quantity of products you want is more than the website’s stipulated amount, please contact us for the quote.

12.

- Is the Perfect Line Swiss website safe?

Of course! We make use of the best e-commerce service around and guarantee 100% secure payment processing.

13.

- Do you have physical stores?

No, we do not. You can only transact with us online (Through this site and through our social media). We do have retail partners who have physical stores.

14.

- What methods of payment are accepted on your site?

We accept American Express, MasterCard, Visa Card and PayPal.

15.

- How far do you ship?

Our main warehouse is in the USA and we ship globally in countries where we do not have a distribution partner. Please check our website or send us an email.

16.

What is the cost of shipping?

Currently, standard shipping across the USA is free, shipping to Europe and other countries is a flat rate of $30-60 USD

17.

- What are your shipping methods?

All our items are shipped to customers across the globe through USPS or DHL Express every weekday. Shipping doesn’t happen on national holidays and Sundays.

18.

- Do you offer rush order service?

Currently, we do not, however, you can speak to our customer representative or send us an email for specific needs.

19.

- I want to place an order. How do I do this?

The first step to placing an order is registering on this website. Do this, and you will be able to shop by adding items to your cart and making payments. We currently accept online payment only. We also have an online operator to support you with your purchase.

20.

- Do you offer drop shipping services?

Yes we do, please send us an email for details info@perfectlineswiss.com

21.

- How long would it take for me to receive my order after placing?

The moment you place an order, we send you a confirmation email that has a summary of the items you bought and the order number. If you are in the USA, you will receive your order within 4-7 days after your order is confirmed. Outside the USA, delivery time varies.

22.

- How do I track my order after it has been shipped?

We email you a tracking number after your order has been shipped. You can follow this up directly on the courier’s website as well.

23.

- Would I find additional fees or hidden charges?

There are cases where the country being shipped to has customs that charge taxes or customs duties. This is out of our control. However, we try to help you with the necessary documents if need be.

24.

- Can I change or cancel my order? If yes, how?

If you need any help whatsoever with your order, feel free to contact us. For our return policies, visit the return policy page.

25.

- What is your return policy?

Our aim is to provide our customers with the best shopping experience. To know the details, check our Return Policy page.

26.

- What’s your MOQ?

For wholesale MQO, please send us an email info@perfectlineswiss.com

27.

- Do you do sample orders?

We generally do not, but we can make exceptions for special cases. Contact us today for information.

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